FAQs
What do I need to provide when I make a purchase?
You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates to your pre-order.
What are my payment options with Purple Dot?
Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.
What happens if I cancel my pre-order?
You can cancel at any time. Click here if you ordered from the US or here if you ordered from the UK. You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.
You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.
Can I change my shipping address?
Yes! Login to your Pre-Order Portal. Click here if you ordered from the US or here if you ordered from the UK to update your shipping details. You will then receive an updated pre-order confirmation email.
Yes! Email customerservice@beachwaver.com with your updated email address, and a customer service team member will get this updated for you. You will then receive an updated pre-order confirmation email.
Is my payment information safe?
Payment information is processed securely by Stripe. No card details are transferred to or held by Beachwaver or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.
I have asked for a refund. How will I be refunded?
Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days.
PRIVACY
To offer you Purple Dot pre-orders, we pass Purple Dot certain aspects of your personal information, such as contact and order details. You can find general information about Purple Dot here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Purple Dot's privacy policy.